Privacy Policy

Welcome to the INSITY Lead Management App. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with applicable data protection laws and Google Play policies.

1. Information We Collect

INSITY may collect and process the following types of information to support its lead management and CRM functionalities:

• Call Log Information: With your permission, we collect and access call log details such as phone numbers, call duration, timestamps, and call recordings. Recorded calls are securely stored and used only for authorized purposes such as lead tracking, quality assurance, and staff training within the CRM system. We do not share or misuse this information for any other purpose.
• Phone State: Used to detect call status (incoming, outgoing, missed) and display related lead information during or after a call.
• Location Data: Collected when employees log in or mark attendance to verify their operational area or work location. Location data is securely stored and not shared publicly.
• Lead & Inquiry Data: Information such as names, phone numbers, and email addresses submitted via lead forms or entered by authorized employees.
• Device Information: We may collect non-personal data such as device type, operating system, and app version to improve performance and security.

2. How We Use Your Information

• To provide and improve CRM and lead management services.
• To automatically link calls with leads and streamline communication records.
• To verify employee attendance and optimize field operations using location data.
• To improve system functionality, reliability, and support operations.
• To comply with applicable laws and internal audit requirements.

3. User Consent and Disclosure

INSITY requests your explicit consent before accessing sensitive data such as call logs, location, or contacts. When you grant permission, the app clearly explains why the data is needed and how it will be used. You can revoke permissions at any time in your device settings.

We do not collect or access this data in the background without your authorization.

4. Data Security

• All collected data is encrypted during transmission and stored securely on protected servers.
• Only authorized personnel have access to user data.
• Regular security audits and access reviews are performed to maintain compliance.

5. Data Sharing

We do not sell, rent, or share your personal information with advertisers or third parties. Data may be shared only with:

• Authorized Service Providers: Who support our CRM or lead management systems under strict confidentiality agreements.
• Legal Authorities: When required by law or official request.

6. Data Retention

We retain user data only as long as necessary to fulfill operational or legal obligations. When data is no longer needed, it is securely deleted or anonymized.

7. User Rights

• Users can manage app permissions at any time through their device settings.
• Employees with appropriate access can update or delete lead data as per business roles.
• End users cannot modify or delete submitted inquiries directly but may contact us for support.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be notified through the app or our official communication channels.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Email: insity@isbm.org.in